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Reconcilation specialist


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  • Type: Hourly

Job summary

Responsible for reconciling problem Direct Shipments in a timely manner.


  • Prioritize receiving and resolve problem Direct shipments including damages, defectives, shorts, substitutions, duplicate shipments and wrong product.
  • Contact publisher to secure proper credit, order replacements if needed, and authorize return of bad or unwanted product.
  • Coordinate returns with Direct Receiving.
  • Notify appropriate staff of situation of orders with problems.
  • Document problems and resolutions of the shipments on Quotes.
  • Maintain database of chargebacks and returns information.


  • Knowledge of WRX, MBS computer systems, warehouse operations and database experience is helpful.
  • Must be able to work as part of a team with other departments, supervisors and managers.
  • Must have ability to coordinate multiple tasks and prioritize work responsibilities.
  • Must have good organizations skills and be able to demonstrate problem-solving abilities.
  • Must possess good verbal and written communication and computer skills.
  • Must have excellent attendance and punctuality record. Must be above department standard in current position.