- Type: Hourly
Responsible for reconciling problem Direct Shipments in a timely manner.
- Prioritize receiving and resolve problem Direct shipments including damages, defectives, shorts, substitutions, duplicate shipments and wrong product.
- Contact publisher to secure proper credit, order replacements if needed, and authorize return of bad or unwanted product.
- Coordinate returns with Direct Receiving.
- Notify appropriate staff of situation of orders with problems.
- Document problems and resolutions of the shipments on Quotes.
- Maintain database of chargebacks and returns information.
- Knowledge of WRX, MBS computer systems, warehouse operations and database experience is helpful.
- Must be able to work as part of a team with other departments, supervisors and managers.
- Must have ability to coordinate multiple tasks and prioritize work responsibilities.
- Must have good organizations skills and be able to demonstrate problem-solving abilities.
- Must possess good verbal and written communication and computer skills.
- Must have excellent attendance and punctuality record. Must be above department standard in current position.